AI Enabled Performance Marketing
The employees that deliver the organizations message and service to the public are the growth engine for many enterprises. While we implemented customer relationship management, sales enabled systems, servicing applications, and various market automation tools, it is often hard to see the real activities and performance of front-line sales and service professionals.
HawkVoice is a NEW AI SOLUTION that targets customer-facing organizations with real-world data to monitor employees when they engage with customers.
HawkVoice will be able to generate immediate feedback from employees as they greet and engage with customers.
It scores engagements and makes sure they follow the company sales and service guidelines with three main pillars in mind:
This is all Lorem Ipsum. The process begins by thoroughly understanding the client's objectives.
Needs to be written. Assess the client's existing IT infrastructure, systems, and processes
Execute the project plan, which may involve deploying new software, hardware, or IT processes.
HawkVoice provides managers and supervisors with the ability to monitor employees continuously, plus the ability to evaluate interactions, performances, and overall activity.
Today, managers rely on old technology to monitor and evaluate employees since they are the main contact with customers.
HawkVoice is a third-generation technology that uses AI to complement the usage of mystery shoppers and online reviews. It provides managers with new insights to monitor engagements with customers in near real-time usingVoice Analytics. With many employees spread across the geography managers will be able to react immediately and get insights in near real-time without having to be on site.
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